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Support Ticket

Please fill out your account information. To help us to process your request quickly, please check the relevant subject as involved

 **Account Number
 *Phone (w/country code)

* = required field
** = required field (except for GlobalTone/Hosted PBX customers)

Please select the area of support you need:

General Account Changes and Updates (Please check the box if applicable)

Please note: most of these changes can be made directly on-line using MY ACCOUNT

Change Credit Card Number  
Expiry Date (mmyy)  
Change my Callback Number  
Change my Mailing Address  
Change my Email Address  
Add/change 4 digit pin codeOld PIN      New PIN   
Change my Monthly Limit to  


Billing Issues (Please check the box if applicable)

Please visit Frequently Asked Billing Questions before answering the questions below.

How long have you been a GlobalPhone customer?      
Have you had a billing issue with GlobalPhone before?    Yes    No
     If Yes, Please explain    
What type of GlobalPhone services do you use?    Calling Card     Callback     Both  
Account Number in question   
Statement Month and Year  (mmyy)   
Date of Call(s)  (yymmdd)   
Time of Call(s)  (hh:mm AM/PM)  
Describe the billing issue


Hosted PBX Troubleshooting (Please check the box if applicable)

To test the speed and quality of your VoIP, please visit our VoIP Quality Test.

Date of problem  (yymmdd)  
Time of Problem  (hh:mm AM/PM)
Phone number having problem
Phone Model with problem
Please reset my Voicemail password Yes     No
My Phone is out of service Yes     No
Are you unable to make a phone call? Yes     No
If yes, phone number you dialed
Are people unable to call you? Yes     No
Do you experience poor quality ? Yes     No



Callback Troubleshooting (Please check the box if applicable)

Please review our Callback Trouble Shooting Guide before completing this questionnaire.

Date of problem (yymmdd)  
Time of Problem (hh:mm AM/PM)
*Callback Trigger Number
Your Callback Number
(w/country code)
Your Destination Number
(w/country code)
When you dial your trigger number, do you hear the phone ring? Yes    No
When you hang up, do you receive a callback? Yes    No
Please specify which of these you are using:    
Do you hear the voice prompt when you get called back? Yes    No
Do you enter the destination number using tone dialing? Yes    No
Upon entering the destination number, do you hear the phone ring? Yes    No



Calling Card Troubleshooting (Please check the box if applicable)

Access Number Used  
Date of Call(s) (yymmdd)  
Time of Call(s) (hh:mm AM/PM)  
Number Calling From (w/country code)  
Type of Phone Calling From 
Phone Company (e.g. France Telecom)  
Number Called (w/country code)  

Describe Problem


Unable to call a country/poor voice quality (Please check the box if applicable)

Access Number or Callback Number used  
Number Called (w/country code)  
How many attempts did you make?  
Fast Busy?Yes    No  
Dead Air? Yes    No  
Noise on Line? Yes    No  
Low Volume? Yes    No  
One Way Audio? Yes    No  
Fax Transmission Error? Yes    No  




Additional remarks, if any