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GlobalPhone Careers

Technical / Sales Support Specialist

GlobalPhone is seeking a hands-on technical/sales support specialist.
GlobalPhone Corporation, located in Falls Church, Virginia is a fast growing, profitable, pre-IPO facilities-based telecommunications company that applies unique technologies to develop and market telephone services worldwide. GlobalPhone has been in business since 1995 and serves a wide variety of domestic and international clients, including resellers, US government agencies, associations, corporations, consumers and wholesale distributors. GlobalPhone services are marketed directly to end-users as well as through wholesale distributors that use GlobalPhone’s web-based technologies.

Services include residential and business long distance, international callback, prepaid and post paid calling card services, international toll free numbers, 800# forwarding, IP Centrex, and WebCallback.

The ideal candidate should be able to provide the following:

  • Provide technical assistance and trouble shooting diagnostics to identify and resolve issues
  • Open, update and close trouble tickets with carriers
  • Work experience in a Network Operations Center a plus
  • Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
  • Ability to work independently and as part of a team in a customer-driven, fast-paced environment.
  • Works effectively with little instruction on day-to-day work and general instructions on new projects or assignments.
  • Position may require rotating pager duty.
  • Foreign language skills a plus

Education:

4 year college degree; or equivalent combination of education and work experience.

Should have minimum 1-2 years related experience in the Telecommunications/Computers field.

Position includes salary in accordance with experience plus revenue based bonuses. GlobalPhone offers full benefits including 100% of medical premiums, IRA Saving Plan, disability insurance, life insurance, free telephone service.

 

 

 


Apply NOW!

To apply for any of the available positions, send your resume to resumes@gphone.com

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