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GlobalPhone Press Coverage


By Barbara Krasnoff and Bonny L. Georgia
Dec,11,2000

Landing new customers is hard. Persuading them to come back is even harder. The best way to turn one-time customers into raving fans is to provide outstanding customer service. That can be tough when your staff is small and your budget is tight. The customer service Web services listed below make the most of limited resources so you can make your customers feel special.

WebCallBack

Just because you can't afford dedicated customer service reps or a call center doesn't mean service for Web site visitors must suffer. Put GlobalPhone's WebCallBack on your pages so customers can get the help they need from your sales team or support reps immediately. After entering its phone number into the WebCallBack box, the service dials a specific phone number at your business. A personalized message alerts your staff that a Web customer is calling, then connects the customer to your agent to complete the call. When your office is closed, you can forward callers to a backup call center, voice mail, or e-mail. Setup is free, and the cost is about 17 cents per minute ($10 minimum usage per month).

Take the service for a spin by contacting a GlobalPhone rep via WebCallBack. View the technical details of the service and download graphics for your Web site.