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WebCallBack Announces over 150 Clients Signed
More Clients Using WebCallBack’s Customer Service Model Than Ever Before

For Immediate Release, April 21, 1999 (Falls Church, Virginia): Announced that it has signed over 150 clients who are currently using the WebCallBack online customer service model, allowing their customers to speak directly to an eCommerce’s Customer Service department on the telephone, with a single click of their mouse.

If a customer on an eCommerce site has a question, they simply click on the telephone icon on the eCommerce web site. Within seconds, the customer and a representative of the e-commerce site are conferenced together, allowing the customer to get the help they need, without having to wait for an email response, (averaging 3.5 days) or get lost in a voice mail maze.

WebCallBack utilizes the technology of GlobalPhone, which integrates the world wide web with traditional telephone switching equipment, allowing the customer and the online store to speak on the telephone for the cost of an 800 number.

“Clients such as The Credit Card Network and Boomerang Software know that by utilizing the customer service technology of WebCallBack, they can keep in touch with their customers in a way never before seen on the web. "This high level of customer service proves to the end user that the e-Commerce site can be trusted, and the user is comfortable shopping there. This translates into increased sales.” Samuel Murray, Vice President of Sales, WebCallback.

“For the e-commerce web site, installation is as simple as adding a button to the site," according to Steve McCarthy, President of GlobalPhone. "GlobalPhone hosts all the html, and the call is routed through the GlobalPhone network. In addition, the only thing the site pays for is the phone call. No start up charges or additional fees,” he noted.

GlobalPhone, located in Falls Church, Virginia, was founded in 1995. GlobalPhone provides international callback and webcallback services to over 6,000 companies and individuals worldwide. Some of GlobalPhone's clients include the World Bank, the US Department of State, the United Nations, Planet Hollywood, British Airways and Equator Bank.