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GlobalPhone Quantifies Operational Savings Using Edgewater Networks

EdgeMarc converged networking routers and EdgeView VoIP Support System instrumental in delivering high quality, low cost GlobalTone Services

  Santa Clara , Calif. – October 16, 2006: In order to effectively market and sell GlobalTone, GlobalPhone’s VoIP service, GlobalPhone’s team needed the assurance that it could deliver the highest quality VoIP service at competitive rates. GlobalPhone’s Director of Operations Mark Davis identified network monitoring/management and the CPE demarcation as critical components to control operating expense while offering premium customer service.

EdgeMarc as a “Call Quality Manager”: After assessing multiple options, Davis decided to standardize on the EdgeMarc converged networking router family while integrating the EdgeView VoIP Support System into his network management platform. GlobalPhone has gone so far as to rebrand the EdgeMarc routers as “Call Quality Managers”, not just an edge device or appliance.

EdgeMarc Installation/Setup Efficiencies:After several installations, Davis quickly realized that the cost of setup was significantly higher without using EdgeMarc as the demarcation point. The difference was so great that setup using EdgeMarc took approximately 3 minutes per IP phone configuration versus 12-15 minutes without – saving an average of 4 hours per 20 phone installation. With these numbers alone, Davis decided to standardize on the Edgewater platform or he would quickly face an untenable situation.

To reinforce the value placed on EdgeMarc routers at edge of the network, GlobalPhone decided to charge a 50% premium for non-EdgeMarc customer support calls. “We literally couldn’t afford not to have EdgeMarc at the customer premises. Our installations alone were significantly more expensive (for us and customers) and post installation issues were far greater.” Said Davis.

Support Made Easy

Without using EdgeMarc to recognize QoS issues and the EdgeView to monitor each site, GlobalPhone’s operations would essentially be blind to the network behavior. Using EdgeMarc as the demarcation point for troubleshooting and EdgeView to measure call quality, GlobalPhone operations proactively measure and report on QoS. When MOS (Mean Opinion Score) trends below the GlobalPhone threshold, Davis’ team receives an alert and proactively notifies its customers by emailing a graphical report. Additionally, these reports are used to illustrate when issues reside in the last-mile provider’s network.

“Since we’ve started installing EdgeMarc at the customer site and proactively managing call quality with EdgeView our support calls have effectively been eliminated.” Said Davis.

“GlobalPhone has identified key ways to improve its operational efficiencies while reducing expense and improving the customer experience. GlobalPhone continually demonstrates it commitment to quality and we ’ re grateful to be part of that equation. ” Said Dave Norman, CEO of Edgewater Networks.

For more information about Edgewater Networks please visit our website at www.edgewaternetworks.com or contact us at sales@edgewaternetworks.com.

About Edgewater Networks, Inc. - Converged Networking. Simplified.

Edgewater Networks develops networking and security products that ensure the secure and reliable delivery of IP based voice and video for service providers and enterprises. Edgewater Networks’ award-winning solution simplifies setup and management of converged networking applications and provides proven operational savings from the remote office to the core of the network.

For more information about Edgewater Networks, Inc. please visit the company’s website at www.edgewaternetworks.com or contact Oliver Davis at 415.595.7481.

About GlobalPhone Corporation

GlobalPhone is a facilities-based Federal Communications Commission (FCC) licensed carrier headquartered in Falls Church, Virginia, a suburb of Washington, DC. Established in 1995, GlobalPhone is a privately held, debt-free corporation with a worldwide customer base of over 600,000 end users and a network of over 300 business partners in over 130 countries. GlobalPhone is dedicated to providing high quality, innovative services to the international telecommunications market. We build enduring relationships with our partners and customers by providing a creative approach to enabling technology, and by offering outstanding customer service at competitive rates.